Follow the steps to identify why failed to add device.

1. Please check whether device is powered on;
2. Whether phone is connected via Wi-Fi;
3. Whether device is ready for configuration. To get the device ready before configuration, normally you can manually press on the device to get it ready. Please refer to "Product Instructions" or Device Reset Instruction for details.
   NoticeEach time to add device, reset Wi-Fi to get device ready for configuration and make sure router is working properly.
4. Check routers or related:
   • If router is dual-band router, select 2.4G network and add device. You also need to enable router’s broadcasting function.
   • Set up wireless router: Set encryption method as WPA2-PSK and authorization type as AES, or set both as auto. Wireless mode cannot be 11n only.
   • Don’t use Chinese to name router Wi-Fi.
   • To stay strong Wi-Fi signal, please keep device and router within certain distance.
   • Whether connected devices have reached the maximum number of router’s connections. If so, please try by turning off the Wi-Fi connection of some device.
   • Router’s wireless MAC filtering function is enabled. Remove the device from the filter list and make sure that router is not prohibiting device from connection.
5. Make sure the password entered in App is correct when adding new device