Whether device is ready for configuration. To get the device ready before configuration, normally you can manually press on the device to get it ready. Please refer to "Product Instructions" or Device Reset Instruction for details.
Each time to add device, reset Wi-Fi to get device ready for configuration and make sure router is working properly.
Check routers or related:
If router is dual-band router, select 2.4G network and add device. You also need to enable router’s broadcasting function.
Set up wireless router: Set encryption method as WPA2-PSK and authorization type as AES, or set both as auto. Wireless mode cannot be 11n only.
Don’t use Chinese to name router Wi-Fi.
To stay strong Wi-Fi signal, please keep device and router within certain distance.
Whether connected devices have reached the maximum number of router’s connections. If so, please try by turning off the Wi-Fi connection of some device.
Router’s wireless MAC filtering function is enabled. Remove the device from the filter list and make sure that router is not prohibiting device from connection.
Make sure the password entered in App is correct when adding new device
How to reset device?
Reset heater, oil heater etc.
Long press reset button for 5 seconds until indicator light flashes, representing successful reset;
Indicator light quickly flashes (2 times per second), representing quick connect mode;
Indicator light slowly flashes (one time per 3 seconds), representing AP mode;
Under EZ mode, long press reset button for 5 seconds until indicator light slowly flashes, representing switching to AP mode and vise versa.
Reset smart light
Turn off light first. Switch light with the steps: Switch on-off-on-off-on (time interval cannot exceed 10 seconds), flashing lights represents successful reset; if no light flashes, please repeat the steps above;
Quick light flashes (4 times per second), represent EZ mode;
Slow light flashes (2 times per 3 seconds) represent AP mode;
Under EZ mode, turn off lights and then switch light with the steps: Switch on-off-on-off-on (time interval cannot exceed 10 seconds). Light begins to slowly flash, representing that it has switched to AP mode and vise versa.
How to add device under EZ mode?
Make sure that indicator light or light quickly flash;
Phone has connected to Wi-Fi router and been able to connect to Internet;
Tap "Add device" in app and enter correct Wi-Fi password. Touch to search device around;
In the device list, select and add the device.
How to add device under AP mode?
Make sure that indicator light quickly flashes or light slowly flashes;
Tap "Add device" in App and then "AP mode" in the top right corner. Connect to device hotspot first and then Wi-Fi.
Tap "Next" to add device.
Can I control device with 2G3G4G network?
When adding device for the first time, it requires that device and phone need to be under the same network environment. After successfully adding device, you can remote control device with 2G3G4G network
How can I share my device with family?
Open App, go to "Profile" > "Device Sharing" > "Sharings Sent", tap "Add Sharing", then you can share the device with the added family members.
How can I manage the devices shared by others?
Open App, go to "Profile" > "Device Sharing" > "Sharings Received", then you can find the devices shared by other users. It also allows to add remarks to users or delete certain sharings by long pressing or swiping left.