Welcome to Tuya Smart Platform!
Before accepting the Agreement, you are supposed to thoroughly read all contents of the Agreement, and fully know its terms, especially restrictive clauses or exceptions. Restrictive clauses or exceptions are bold or highlighted in other forms to catch your attention. In case of any doubt for the terms of the Agreement, please contact relevant business department of Tuya. You are not allowed to use the service before you have read and accepted all terms of the Agreement, relevant agreements and rules, etc. Once you select "agree and submit the Agreement" (see registration page for detailed wordings) and complete the registration procedure, or you use the service in any form, it will be deemed that you have read and agreed with the restriction of the Agreement and rules above. In case of any breach of the Agreement, Tuya has the right to unilaterally restrict, suspend or terminate the service for you, and has the right to investigate your relevant responsibilities.
The Service Agreement (hereinafter referred to as "the Agreement") is signed by you and Hangzhou Tuya Technology Co., Ltd. (hereinafter referred to as "Tuya"). It includes (but not limited to) Privacy Policy of Tuya Smart Platform and other contents. In case of change, Tuya will announce such change on its official website without further notification. Upon announcement, the changed agreement and rules become a part to the Agreement automatically, without further notification to you for your consent. In case of objection to such relevant changes, stop use Tuya's service; if you keep using it, it will deemed as that you hold no objections against the changed rules and agree to abide by them.
I. Definitions of Terms
1.1 Licensed software refers to software system developed by Tuya, downloaded from the platform, and installed and applied in specified system mobile terminals.
1.2 Services refer to services provided for you by Hangzhou Tuya Technology Co., Ltd. You can use such services on the mobile terminal with the licensed software.
II. Service
2.1 Tuya offers you intelligent life equipment management services, based on which you can access to the intelligent terminal on Tuya Cloud Platform through the Tuya Control, and realize interlinkage among intelligent equipment. Service contents include intelligent equipment management, scene interlinkage and analysis report, etc. Such functions may be optimized or modified according to changes of users' demands or judgment of service supplier, and service supply may be suspended due to regular and irregular maintenance.
III. Scope of Service
3.1 Tuya grants you with the right to use the product based on this software.
3.2 You are prohibited to license, sell, lease, transfer, issue the product in any form, or use the product for other commercial purpose. 3.2 Due to limitations on software adaptation platform and terminals, you can only use the licensed software in the authorized system platform and terminal; if you install the licensed software on other terminal equipment, it may damage your hardware or software function.
3.3 You acknowledge that the licensed software can only be used for non-commercial purpose and installation, application and running of the licensed software is prohibited. If such commercial operation is necessary, prior written authorization and permission from Tuya shall be obtained.
3.4 Tuya may change, upgrade or transfer the licensed software or relevant functions from time to time, and may add new functions or services in the licensed software system. If no separate agreements are accompanied with the aforesaid new functions or services, you are entitled to the corresponding functions and services, which is also subject to the Agreement.
3.5 You shall be responsible for the accuracy, reliability, integrity and legality of input data and legality of the way in which you obtain the data, and shall back up data and information from time to time. You shall bear all risks for damage and loss of such information.
3.6 You shall properly keep your account number and password. In case of any safety loophole for your account(including but not limited to divulgence of user password), you shall notify Tuya in time, and Tuya will assist you in taking relevant measures. Otherwise, all behaviors related to your account shall be assumed by you and you will bear all responsibilities.**
IV. A Third Party
4.1 You acknowledge that certain service of Tuya is based on software or services provided by a third party. Such service is set to facilitate your application and necessary legal authorization is obtained from the third party.
4.2 The product includes certain information and services of the third party. Tuya neither controls nor bears responsibility for information and services of the third party.
4.3 You acknowledge that Tuya cannot guarantee that the licensed software always uses or contains such services, or that other software provided by the same third party will be used in future. Likewise, it may use similar services supplied by another third party. Upon application, the aforesaid corresponding software or services are subject to this Agreement.**
V. Service Application Standard
5.1 You shall use the licensed software in a normal manner. The following ways are in breach of the application standard:
1) Issue or share computer virus, worms, malicious codes, or software that deliberately damages or changes computer system or data;
2) Collect information or data of other users without authorization, for example, email address and the like;
3) Maliciously use the product in an automatic way, causing over load to the server, or interfere with or damage web server and network links in other forms.
4) Attempt to visit server data or communication data of the product without authorization;
5) Interfere with or damage the production application by other users.
5.2 You understand and agree that:
1) Tuya will determine whether or not you are involved in violation of standards above, and suspend or terminate your application license according to determination results or take other restrictions according to agreements.
2) Tuya will directly delete information in breach of laws, or infringing others' legal rights, or in breach of the Agreement issued by you when using the licensed software.
3) If a third party suffers from damage due to your breach of application standards, you shall independently bear legal responsibility in your name, and protect and indemnify Tuya from losses or additional expenses generated therefrom. Otherwise, Tuya has the right to claim compensation.
4) If Tuya suffers from any loss due to your breach of relevant laws or the Agreement, you shall compensate Tuya for losses and (or) expenses generated therefrom.
VI. Information Content Standard
6.1 You promise that you will not conduct any act in breach of laws or improper behaviors by using the service, such act and behavior include (but not limited to):
6.1.1 Uploading, transferring or sharing information containing one of the following contents:
1) Opposing the basic principles determined in the Constitution;
2) Endangering state safety, disclosing state secret, subverting state power and sabotaging state unity;
3) Damaging state honor and benefit;
4) Inciting national hatred and discrimination and sabotaging national unity;
5) Destroying religious policy of the state and advocating heresy and feudalistic superstition;
6) Spreading rumors, disturbing social order and destroying social stability;
7) Spreading obscenity, porn, gambling , violence , murder and terror or abetting a crime;
8) Insulting or slandering others and infringing on the legal rights and interests of others;
9) Containing contents of sham, defraudation, harm, threat, infringement to others' privacy, harassment, infringement, slander, coarseness, indecency, or morally repulsive contents;
10) Containing other contents restricted or forbidden by Chinese laws, regulations, rules, provisions and other legal standards.
VII. Private Policy and Data
7.1 It is crucial for Tuya to protect your personal information. Tuya prepares Privacy Policy of Tuya Smart Platform, in which contents related to ownership and protection of intellectual property, collection, use, share, storage and protection, etc. of your information are disclosed. You are suggested to thoroughly read Privacy Policy of Tuya Smart Platform.
VIII. Exception Clauses
8.1 Unless otherwise specified in laws and regulations, Tuya will do its best to ensure the security, validity, accuracy and reliability of the licensed software and technologies and information involved, but Tuya is unable to guarantee the same due to restriction by available technologies nowadays.
8.2 You understand that Tuya will not assume responsibility for direct or indirect losses caused by force majeure and default of a third party.
8.3 You shall be responsible for personnel injury or incidental or indirectly injury caused by or related to one of the following accidents:
1) A third party uses the licensed software or changes your data without permission;
2) Expenses and losses produced by using the licensed software;
3) Your misunderstanding of the licensed software;
4) Other losses related to licensed software caused by reasons not attributable to Tuya.
8.4 Any other licensed software-derived software not developed and released by Tuya or the development and release are not granted by Tuya is illegal software. Downloading, installing and using such software may cause unpredictable risks. Tuya shall be free from legal responsibilities and disputes generated therein and Tuya shall have the right to suspend or terminate application license and/or other all services.
8.5 You have been informed of that the usage of Tuya Smart Platform involves in Internet service, which may be affected by unstable factors in all links. Although Tuya has taken safeguard measures, the service may be suspended, terminated, delayed, suffered from application restriction or application failure due to inherent defects of Internet and e-communication as well as factors beyond reasonable control of any party to the Agreement (including but not limited to fire, flood, terrorist attack, pestilence, natural disasters, riot, terminal virus, hacker attack, network fault and terminal fault). You hereby agree to bear foregoing risks and agree that Tuya is free from any responsibility when normal running of services are influenced by the occurrence of foregoing risks.
IX. Agreement Termination and Breach of Agreement
9.1 You should understand that you shall use the licensed software according to authorization scope, respect intellectual property of software and contents contained in the software, and perform obligations according to the Agreement when using Tuya's services. Tuya will terminate the application license if you are in material breach of the Agreement.
9.2 Your application of the software relies on supporting services supplied by Tuya's related companies. Breach of terms, agreements, rules, annunciation and other relevant regulations of Tuya and its related companies may cause failure in normal usage of licensed software, in which case, Tuya shall be entitled to terminate the application license, or take measures to restrain your application license or other rights and interests controlled by Tuya as agreed in the Agreement, including suspension or termination of your application license.
9.3 In case of your breach of the Agreement or other agreements signed with Tuya, Tuya shall have the right to notify the related companies, requiring them to take restrictive measures to your rights and interests, including requiring related companies to suspend or terminate supplying part or whole services for you, and legally announce your breach of agreement on websites run or actually controlled by them.
9.4 The licensed software is downloaded from the downloading platform and you shall abide by stipulations of the download platform, system platform and terminal manufacture on application ways and restrictions of the licensed software. If the above mentioned third party confirms that you are in breach of the agreement and Tuya's treatment is required, Tuya may terminate your application license at the third party's request.
9.5 When the application license terminates, you shall stop using the licensed software and destroy all copies.
9.6 You must bear all compensation responsibilities if Tuya and other users suffer from losses caused by your breach of terms in the Agreement.
X. Governing Laws and Severability
10.1 Effectiveness, explanation, change, execution and dispute settlement of the Agreement are subject to laws of the People's Republic of China. If no relevant laws and regulations are available, reference to general international business practices and (or) industrial practices shall be made.
10.2 Dispute arising from or in connection with the Agreement may be settled by you and Tuya through friendly negotiation or submitted to People's Court of Hangzhou Xihu District where the Agreement is signed for adjudication.
10.3 When any term of the Agreement is judged to be invalid by the People's Court, it will not influence the effectiveness of other terms or any part thereof, and you and Tuya shall perform the valid terms in good faith.
10.4 The Agreement is signed in Xihu District, Hangzhou City, Zhejiang Province.
Update date：2018.4
Come into force date：2018.5
So you have purchased our TuyaSmart device hardware and are starting to use the TuyaSmart device software and all its functionalities! Any information you share with us (e.g. for creating a Tuya Account) will help us to provide you with services related to TuyaSmart device and to improve them to make them even better. We explain here our ways of collecting and using information, and how we protect your privacy. In this privacy policy, “personal data” means information that can be used to identify an individual, either from that information alone, or from that information and other information we have access to about that individual. We collect both personal and non-personal data to enable and facilitate the best user experience possible
In order to provide our services to you, we will ask you to provide necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.
You can use what we collected to control smart devices you have purchased form us.
Unless we tell you in this privacy policy, we will keep your personal information confidential. Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be assured that Tuya will only share your personal data in accordance with your consent. You should know that when Tuya shares your personal data with a third party under any circumstance described in this section, Tuya will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws of your country. Tuya will contractually ensure compliance by any foreign Third Party Service Providers with the privacy standards that apply in your home jurisdiction.
Tuya may disclose your personal data without further consent if required or permitted by law in the following cases:
We use statistical data that does not specifically identify you (non-personal data) to help in our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:
As you like，you can delete all the following information via“Profile - Personal center — Terminate the account”
If your APP version is before 3.2,you can contact us via support@tuya.com for help.
If you need to transfer information in your account,please contact us via support@tuya.com
You have confirmed that you have read, understand and receive all the content of this privacy policy before you agree or in other ways to use the services from Tuya. Once you use this service, you agree to all the provisions of this personal information policy.If you do not agree with this personal information policy, you shall not use the service provided by us.
Various preventive measures will be taken to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration or destruction. In order to ensure the security of your personal information, our company has strict information security regulations and procedures, and has a dedicated information team to strictly implement the above measures within the company. Your information is stored on the servers in China. For security and backup purposes, we may store your information and data on the servers of other affiliated companies.
We will retain your information for the period necessary to achieve the purposes set out in this personal information protection policy, unless required or permitted by law to do so for a longer period.
If you have any questions or concerns about our personal information policy or data processing, just let us know by support@tuya.com
We may revise and update this policy at any time and issue a notice on the website 30 days in advance.if you continue to use the related services of the Tuya smart platform on the date when the amendment update officially takes effect, you will be deemed to agree to our revision update.
This policy is formulated in accordance with the laws of the People's Republic of China and shall be governed by the laws of the People's Republic of China.